City Therapists

Dee Omar Mar 2026

Let’s start with the positive: booking the appointment was easy, and the space itself felt clean and fresh. Initially, my experience was disappointing. The massage didn’t feel right, and two days later my back actually felt worse. During the session I asked for more pressure, but she said she was scared to add it. It was frustrating to ask for something and feel like it wasn’t taken into account. Looking back, I should have noticed the red flag at the beginning — she never asked about my preferences, problem areas, or what I wanted to focus on. However, after I posted my review, the team reached out to me directly. They took the time to call, listen to what had gone wrong, and understand my experience. They then invited me to come back and made sure I received the massage I had originally hoped for. I really appreciated that they took the time to make things right. It showed genuine customer service and a willingness to listen and improve. Tack Åsa